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Returns & Refund Policy

Last updated: January 2025 | CPA Compliant

1. Consumer Protection Act

This policy is in compliance with the South African Consumer Protection Act 68 of 2008 (CPA). You have the right to return goods within 7 business days of delivery for a full refund, provided the goods are unopened and in their original packaging.

2. Product Returns

  • Products may be returned within 7 business days of delivery if unopened and unused
  • Defective products may be returned within 30 days for a replacement or refund
  • Custom-ordered or special-order items are non-returnable unless defective
  • Oil, chemicals, and consumables are non-returnable once opened

3. Service Refunds

Automotive repair and service work is covered by our 6-month / 10,000km warranty. If the same issue recurs within the warranty period, we will rectify it at no additional charge. Service work is non-refundable once completed.

4. How to Return

  1. Contact us via email or WhatsApp with your order number
  2. We will confirm eligibility and provide return instructions
  3. Pack the item securely in its original packaging
  4. Drop off at our workshop or arrange collection (at your cost)

5. Refund Process

Approved refunds are processed within 7 business days to the original payment method. For Yoco card payments, the refund is processed through Yoco and may take 3–5 business days to reflect in your account.

6. Exchanges

If you received the wrong product, we will exchange it at no additional cost. Please contact us within 48 hours of receiving your order.

7. Contact

For returns and refunds, contact us at: deesmrepairs@gmail.com or WhatsApp: 069 944 5904